FAQ

 

Q. How do we get to Soraumi Cycling?

A. The meeting place is Onagawa Travel Information Platform “Plat” in front of JR Onagawa station.

Q. How do I get to Onagawa by train?

A. It is around 1.5 hours by express train from JR Sendai station to Onagawa. It is about five minutes on foot from Onagawa Station to the meeting point, Onagawa Travel Information Platform “Plat”.

Please take a look at the following time table.

Q. How do I get there by car? Is there a parking lot nearby?

A. It is about an hour by car from Sendai station. There is a free parking lot behind the Onagawa station.

Q. Can I participate with children?

A. Children above junior high school can join with parents. Please contact us if you would like to take children under elementary school.

Q. How do I make reservations for the tour?

A. You can make a reservation via this website application form.

Q. How can I pay?

A. Paypal is available.

Q. What is included in the tour fee?

A. It includes lunch, refreshments (food experience) at stop-by spots, rental bicycle and helmet, transportation from start to finish point (and vice versa), and insurance.

Q. Does the tour fee include insurance?

A. The following accident insurance are included.

 Death or secondary disability insurance: 5 million yen

 Hospitalization day amount: 5,000 yen / Visiting hospital daily amount: 3,000 yen

Q. What is the cancellation policy?

A. In case of cancellation, please contact info@soraumicycling.com by e-mail 3 days before the activity (72 hours before the meeting time). If you do not contact us beforehand or cancellation by customer's convenience, the following cancellation fee will be charged.

2 days before - the day before the activity: 50% of the fee

Cancellation on the day or  without prior notice: 100%

Q. What will happen if it rains?

A. In case of light rain, the tour will be held.

However, please be noticed that the tour schedule may be changed beforehand/during the tour or may be canceled, depending on the condition such as weather, wind, influence of natural disasters, the situation of the fisheries, and the influence of reconstruction work.

 

If the heavy weather or bad condition were expected, the tour may be canceled in advance. In that case, we will inform you via e-mail by 6:00 pm of the day before.

Q. How physically fit do I have to be in order to participate in the tour?

A. You do not have to worry since the cycling distance is not so long, 16 km taking only about 2 hours.

Q. Do I need to prepare a bicycle?

A. No, you don’t. A rental bicycle is included in the tour fee.

Q. What should I wear?

A. Please wear clothes easy to ride bicycle according to the season. Sports shoes and long pants are recommended.

Q. Can you keep my luggage/personal belongings?

A. We will keep them at the reception desk and deliver by a support car.

Q. Can I join a tour alone?

A. Unfortunately not. The minimum number of participants is 4 people. If the tour already met the minimum number when you made a reservation, single booking would be accepted.

Q. Is bathroom available during the tour?

A. It’s available at the start/goal points and also some spots on the way.

Q. Is bathroom available during the tour?

A. It’s available at the start/goal points and also some spots on the way.